Privacy Policy

Privacy Policy

Introduction

Welcome to https://where-to-buy-bird-seed.feedersandmore.co.uk (hereafter referred to as “our website” or “we”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy explains how we collect, use, and protect the personal data of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our primary website located at https://where-to-buy-bird-seed.feedersandmore.co.uk.
  2. Any associated mobile applications or software we offer.
  3. Services and products accessed through our platform.
  4. Interactions between users and our team, including customer support communications.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines our practices regarding:

  1. User accounts and authorized access to our services.
  2. Data collection through website visits and interactions.
  3. Communication with our team via email, phone, or text messages.

Personal Data Collection

We collect various categories of personal data, including but not limited to:

  1. Account Information: This includes user names, passwords, and registration details.
  2. Payment Information: Credit card details, billing addresses, and payment history.
  3. Financial Information: Bank account information for direct payments or refunds.
  4. Purchase Information: Product orders, order history, and purchase preferences.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network data.
  6. Location Data: Geographic coordinates and location-based services usage.
  7. Feedback and Reviews: Submitted comments, ratings, and product reviews.
  8. Social Media Information: User profiles, preferences, and interactions from social media platforms.
  9. Product Information: Search queries, item selections, and preferences expressed while browsing our online store.

We gather this data through various means:

  • Direct user input when creating accounts or making purchases.
  • Automated tracking technologies, such as cookies and web beacons.
  • Interactions with our customer support team.
  • Third-party providers who assist in data collection and processing.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes:

  1. Strictly Necessary Cookies: These ensure basic functions, such as remembering login details or maintaining session continuity.
  2. Preference Cookies: Used to tailor content and preferences based on user interactions.
  3. Analytics Cookies: Track website usage and visitor behavior to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for the duration required by applicable laws and for legitimate business purposes. Once the data is no longer needed for these reasons, it will be securely deleted or anonymized. Our retention periods vary based on the type of data and the context of its collection.

Security Measures

To protect your personal data, we implement robust security measures:

  1. Encryption: Data is transmitted and stored using encryption protocols to ensure secure communication.
  2. Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Strict access controls are in place to ensure only authorized personnel can access sensitive information.

Children’s Privacy

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal data from children. If you believe we have collected such data by mistake, please contact us immediately, and we will take the necessary steps to rectify the issue.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit the use or processing of your data under certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Object: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from decisions based solely on automated processing.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities and seek redress.

To exercise any of these rights, please contact our privacy team at your earliest convenience. We will respond to your requests in a timely manner, adhering to applicable regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Information

For any questions, requests, or concerns regarding privacy or data protection:

We appreciate your trust in us, and we are dedicated to maintaining the highest standards of privacy and data security.